MSN Key port (80048820 error)
By Jamsi • Jan 27th, 2006 • Category: Feature Posts, Windows XPA friend had the following problem on his machine and of course, I was called to the rescue. I had tried all the normal things, reinstalling MSN, turning off firewalls and anti-virus software but still no go. The machine could browse the net fine, except msn.com and MSN messenger would not work.
This was the error. (With error code 80048820)
"Sorry, we were unable to sign you in to the MSN Messenger at this time. Please try again later.
To let us try and troubleshoot the problem, click the Troubleshoot button."
Next step was the googlemobile. Google informed me that quite a few people have had this error/problem. Most suggested it was the firewall settings, which I found to be wrong.
Solution 1
In my case I reinstalled the network card and strangely that seemed to do the trick! If it doesn’t work for you, give the below solutions a try.
Solution 2
Try removing any proxy settings, you can do this by following these steps.
1) Open up Internet explorer
2) Click the tools menu, then Internet options
3) Select the connections tab
4) Click the “LAN Settings” button
5) Ensure “Automatically Detect Settings” checkbox is ticked
6) Untick “Use a proxy server for your LAN …” if checked
7) Click ok, then ok
Start up MSN and give it a whirl!
Solution 3
Check your windows System clock and ensure it’s set to the correct time and date.
Solution 4
Has your Norton subscription run out? Some people have reported this will stop MSN from working. (Not sure why … so don’t ask)
Solution 5
You can try resetting your Internet Security properties to defaults.
1) Open up Internet explorer
2) Click the tools menu, then Internet options
3) Select the security tab
4) Click the Restricted sites icon
5) Ensure MSN.com or hotmail.com isn’t on that list. If so, remove it. Click ok.
6) Select the Internet Icon and click the “Default Level” button. This will return your Security settings to the default level.
7) Click ok, close down IE and MSN and then try launching MSN.
Solution 6
Try and isolate the problem, find out whats causing the the error. If you have norton, turn it off. Does the problem still appear? If not, it looks like Norton is blocking it. Read the Norton manual and find out how to allow programs to access the Internet. This applies to Zonealarm, and other firewall programs.
Solution 7
Try to register softpub.dll using regsvr32.exe.
1. Press the Start menu then select Run
2. Type: regsvr32 softpub.dll
3. Press Enter & Restart Messenger.
Solution 8
1. If you have Norton installed, run LiveUpdate, make sure you have most current version.
2. Delete your Quaruntine and Backup files in Norton.
3. Reboot computer
It’s been reported that a few people have tried registry cleaners which fixed this problem. I suggest giving RegistryFox a whirl, its engine will scan your windows registry (Works with Vista) and will correct incorrect file paths and corrupted registry entries.
Click here to try RegistryFox
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Jamsi is currently studying a full time Bachelor of Computer/Business degree and working part time as an Internet Security Consultant.
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I got the same problem today and I tried everything as you had done. Finally I found that the problem was caused by the IE-Tab extension for Firefox. It checked the checkbox for proxy sever in IE internet option->Local area network setting. Unchecked the checkbox,thing is ok!
Ah I see. Yes that could cause it as well. Thanks for the info Chris!
iv got exactly the same problem except with mine iv tried EVERYTHING and NOTHING seems to be working.
Even when i go on to http://www.hotmail.com i sign in on there and it says the page cannot be displayed.
Any suggestions ?
Have you tried uninstalling your network card, rebooting and letting it reinstall?
It could also be spyware messing with your settings, run a full scan using Spybot. You can download spybot from here - http://www.safer-networking.org/
The reason it was happening for me was incorrect proxy details in IE. Make sure it is set to automaticly detect, or direct connection to the net.
ive tried everythikng u guys have said and even more any more suggestions people? many thanks
I had this problem too. I did all the stuff people have said, but to no avail. I tried a system restore. Nothing. My problem was Norton. Once I uninstalled, everything worked. I don’t know what it was. Even when I disable Norton it didn’t work, just after I uninstalled.
Omgd im so annoyed, icant get onto msn and ive tryed absoloutly evrything, i have signed up for aol wireless today so i think that might have something to do with it but i am not sure please helllpppp mmmmmeeeee thanks
Louise,
Have you tried reinstalling your network card? This may be a little advanced if your not computer saavy.
Do you have any other firewall/antivirus software running that could be causing problems?
ha yeah, i dont know how to re-install it coz ma mum dun it, but i have turned off my firewalls and everything.
help ive triend everything thats bin suggested on every website n i still can’t get msn to work, please help
i have tryed solution 2 and it has not worked for me. my problem is with my zone lab security thing, its blocking msn from connecting and when i do trouble shoot the key port has an error. has anyone got any ideas for me to try please ?
are you all running norton,
i have found norton to be a major part of this, especialy system works, try uninstall see if it works then re-install norton again and maybe a dif version
i had another think about when this situation last happend to me, i think it was when i was messing arround with Hijack this, and other anti spyware tools, i was just wondering if any of you would have been using a tool similar to this, and maybe you disabled a service needed by the computer that was labled spyware.
i have tried all of these i even got windows clean up to remove messenger so i could re install it but this still didnt work. my clock is ok, my antivirus allows it to connect i dont have nay proxy settings yet i still cant get on to msn???
I’ve updated the original list with some more solutions.
no i dont use norton soz, i still cant get in
when i troubleshoot it sais there are no problems please help
omg im having the same problem. however when i found this site my messenger logged me in although my msn and hotmail is still playing up does anyone have any suggestions ive tried absolutely everythin
Hi Charlotte and Selina,
Have you tried all the solutions available at the top of this post?
Getting sick off MSN did everything it said over the net going to try this one let you know if it works but cant say rude words if could I would!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Its me again I have done all of them but Im going to try out numbers 1 and 6 tonight let you know if it works.
help! i stil cant sign in
hey everytime i keep signin in to msn messanger it keeps coming on key port problem on troubleshoot i was wondering wether you can please help me
Hi, id tried everything apart from updateing my norton, once i updated it msn signed in straight away.
thanks
i tried to sign in at msn messenger it marked key port error when i pressed the first letter it stops about 10 seconds to put it on i tried every thing on this website please help me
I have ticked the Use the proxy server box and it has solved the problem for me with error 80048820
Glad to hear that worked Richard.
Christina, please follow the solutions outlined at the top of this page.
yes i have tried that , im really stuck , dont worry thanks for the help though
ahh ! it works ! i re- downloaded msn ! thanks people, this site was rly helpfull
Thanks!
I my case solution worked. I clear my proxy server settings and msn messenger start working.
help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
cant sign in! messenger 7.5 error code 80048820. icant sign into hotmail either. done everything i can except uninstal norton. is that my only option now?
dont want to do that. *cries* *needs help*
My msn randomly decided to stop working, I did everything that was suggested, even removed my Norton (which had expired) but no luck. So, I looked through my files and found MSN 7.0 vesion. Uninstalled 7.5 and went back to 7.0. Now, its working fine.
Charlotte,
Glad to see it worked!
Raju,
Glad to see it worked also!
Carol,
Uninstall Norton .. right now and buy a better AntiVirus product. Have a look at a AntiVirus product called “Kaspersky”. Top notch software.
Michelle,
I did the exact same thing at one point
how do you reset the card thing? please help
Pat,
Under the windows control panel, open up “system” then select the Hardware tab then select Device manager and you’ll be able to uninstall the network device under that.
Great. Thanks it worked. I had date time problem.
Have exactly the same problem, its driving me mad. Had tried everything and because people had mentioned norton i figured it might be McAfee as my subscription had jsut run out so tried to unistall it but it says there was an error while trying to unistall. Can’t get rid of it now! What can i do?
We are really sorry for the current errors.The MSN messenger is undergoing some critical updates and will be full functional within a few days.It seems to clash with IE and Norton Antivirus Software.
Sorry for the Inconvenience.
-Hotmail Staff
Please try to register softpub.dll using regsvr32.exe.
1.Press Start–>Run
2.Type regsvr32 softpub.dll
3.Press Enter & Restart Messenger.
-Hotmail Sraff
Recently, I installed the Kaspersky Anti-Virus and scanned my PC. After it had deleted many corrupted files, my MSN does not want to connect anymore. When I press “Sign In”, nothing happens. In the “Connection troubleshooter”, everything looks fine except the key ports, which it displays a yellow triangle with the ! sign.
Can anybody help, please? I tried everything, even uninstalling Kaspersky.
YESSSSSSSS IT WASS NORTON 2006!!!!!!!!!!
i try to quit Norton Processes an hour and IT WORKS!!!fuck norton
trust me guys
hi people ive got the same msn proplem but i play poker aswell and u have software for that and it wont connect to my poker server aswell as msn my internet games work like call of duty…..any help plz wud be great tryed all ur tips ganna try uninstallin my device
J.A - I have not heard of any problems between Kaspersky and MSN, have you tried any of the solutions - more specifically the new Solution I put up regarding the softpubdll?
Charlies, glad to hear it. Go purchase Kaspersky instead.
Craig, uninstall the poker software? Try solution 7.
Jamsi, yes I did. I did everything.
Waynem’s way on Mar 22, 2006 did work….update the MTU setting on Router made my MSN up and rumming again. Thanks you all…^_^
Hello
i tried all of the solutions above and many more from other pages and i searched for the problem myself but nothing happened still this error. I changed the mtu size because i think the linksys router causes the problem due to some unconventionnel settings or whatever.
The problem happened first time when i connected the PC to a new router(linksys wifi router)and i checked all settings but didnt find any solution. on other pages i read that linksys routers can cause problems with msn and that they can be solved, but i cant find one.
Some pages(all micorsoft pages like messenger.msn.com or or or)aren’t working either.
Please help
i cannot buy a new router just because of msn but i need msn and not trillian or whatever
Thx guys
Patrick
I’ve had the same sign in problem. Until now I had a Messenger file on my desk-top & would just reinstall when ever I had problems. Now this won’t work anymore. Also a friend who has MSN email, when ever she mails me, the email comes through with no sender, no subject & a whole page full of numbers & letters, there’s some connection to this messenger problem here also.
My solution was to uninstall MSN messenger & install windows messenger instead.
I’ll what for a newer version of MSN to come out.
i did everything above but nothin
at my job no msn today and now that i come home no msn at home this is f***** up
Jesus f*ckin christ, tried absolutely everything guys! Its only started today.. :@
have tryed every thing u have said about it and nothing has worked i have no anti virus or firewalls but still the same problem there is 1 thing you can all help me with have all the people wo have this problem use ntl brodband.
what it is me and a m8 of mine have come down with the same problem on the same day and the only thing our pcs have in common is we both use ntl broadband
I’m a military man that does this stuff for a living… it’s most likely a Norton issue.
1. Run LiveUpdate, make sure you have most current…
2. Delete your Quaruntine and Backup files in Norton.
Close and restart MSN Msgr…. worked right away for me.
mp
unfrotunatly im part of this happy group ive been going mental!
got rid of my expired norton and downloaded anti spyware programmes and it still give me the same problems i have tried everything mentioned in the above yext with no result
its killing me!! i can log into ANY of the passport pages, hotmail MSN.com etc..
HELP!!!!
ANDY
Help me please! I followed the instructions & it didn’t work!I don’t know what NORTON is so I can’t check it and when I try to sign in TROUBLESHOOT comes up and says there is something wrong with my KEY PORTS which I dont have a clue what is it.
I don’t know if any of the above things will fix the problem - I haven’t tried them. I use a Netcomm NB1, and managed to solve the problem by changing MTU size.
I logged into the modem, changed and enforced the MTU size at 1500, and then applied setting. Works a treat.
Hope this helps,
Jonny
when i try to sign in to msn and i truoble shoot it its says default gateway is offline :S im not that good with computures so would anyone be helpful and advise me how ti fix this problem? thanks alan
hey, im trying to log into msn messenger 7.5 and it will sign in for 10 seconds and then it would say Troubleshoot 80048820…i clicked on Troubleshoot and it had all the ticks except there was a yellow triangle with ! in it..it was for Key Ports…please help me …. what should i do so that i can chat?
pleasseee help thanx bye
i recently got a router installed to hook up our three computers so that they could all access the internet [broadband] but.. as a result of that msn 7.5 doesn’t work. the error message talked about a possible firewall that may be blocking it
but i have a solution, which i managed to work out about 10 minutes ago..
just download an older..but not too old a version of msn.. i.e MSN 7.0
go to this website here:
http://www.msnskins.be/msn-messenger-7/
good luck all =)
Help Please…
I cant connect to websites such as http://www.msn.com or http://www.microsoft.com ; the rest of the internet works fine!
When i enable my proxy (which connects to my server) then my MSN/browsing is 1000% ; but once i disable my proxy and try use normal ICS , the problem above persists….
I dont see what the issue is as like almost every other website is accessible, i just cant get to msn.com and microsoft.com and my MSN wont log in!
Please help!!!!!!!!!!!!
I read somewhere, on another support thingy, that if your Norton has expired, which mine has, that it is the norton expiring that causes it.
so i guess im just gonna remove Norton??
Yes Ron, remove Norton .. right now. That’s an order.
Go grab the Kaspersky Anti-Virus instead. If you live in Australia head to http://www.kaspersky.com.au, or if you live elsewhere, http://www.kaspersky.com
im still having my problem….
heyy ive basically tried everyone of your solutions none of them seem to be working any help???
Justin, what proxy are you using?
Justin check your hosts file:
C:\windows\system32\drivers\etc\hosts
Make sure there’s nothing in there about msn.com or microsoft.com
i tryed ALL of them well accept form the ones with norten coz i dont have norten might that effect that coz fo a secoudn error code i got the error code i got as well cameing up is 80048406 and might it also have same thing to do with that i got msn messenger 8.0 BETA ((practible windows live messneger i think)) eney help please??
my msns weird lol..whats happening is that i go to sign in n click it n the green man thing dont even spin so i went onto tools options connections n tried to see if i could solve the prob now its sayin that the keyports are the problem thing is i have no firewall and i have tried to uninstall n restall msn but still not workin and tried all the steps said on the webbie, please help! x xMany thankz xx
thanks for solution it really works with me
thaks agian alot
changed the date on the computer to be correct, and msn let me sign in.
I have recently downloaded MSN 7.5 and i have a belkin wireless router, and it wont let me log in, wen i click torubleshoot all are ticked but wireless, i tried all your solutions and i dont have Norton, i have AVG which might cause it, i tried search other sites, my MSN 7.0 doesnt work properly as it doesent send and recieve all messeges. Any Help PLZ Dan
This is jst silly i mean i cant even access my hotmail email acount or msn messenger on my pc but i can on my friends and i jst literally formatted the whole pc but yet still it cant log in, GARRR. this is doing my head in. ive tried evryones sulution but they dont seem to work. I want my msn waaaaaaaaaa
i was having same problem with MSN 7.5 in win 2003. it was a fresh install(no other s/w installed) and i tried almost every thing given on this website and it didn’t worked!! sol i found was to install MSN Messenger 6.2 and it all started working…try it and let me know..
Hey I have tried all the options above and doesnot work. I had this problem since I was playing aeound with sertificates and I remember unticking server sertificates required
Now I do not know what to do next
Mine is comepletly messed up. My computer is connected to the network which has a setup like this Modem
I had the same issue you all are having on my Laptop….Try this it worked for me….
I had Proxy server error too but the Key ports was the one that I couldn’t figure out until I did the following:
CLick start
click run
Type in: msconfig
Click startup tab
Click enable all
Restart and it will work ….FM “Fing magic”
If that doesn’t redo it but click dis able all….restart go back in click enable all and restart…
Just don’t mess with any tabs other than the one labled start up…the other ones are system stuff stay away……..
I’m also having the problem where i can’t use MSN, hotmail.com, msnspaces.com or anything else using MSN. I’ve tried everything listed at the top APART from reinstalling the network card, because I don’t know how.
So, how DO you reinstall the network card?
I’m also havin this prob. and i’v tried evrything too accept for the reinstalling the card thingy coz i dont kno how to do it! please helpppp!! I’m really fustrated!
all this stuff about wrong clock settings norton dll files etc… i think is rubbish.i have a router and my msn won’t work.connecting modem directly to pc and hey presto! msn works great.the problem seems to be this new version of msn messenger and windows messenger live is conflicting with settings that most routers use.older versions of msn work ok so if some techy at msn could look into it then all of our problems might be solved.
omg im soo annoyed msn hasnt bin workin 4 weeks and it never lets me sign on, ive tried everything but it doesnt work. everytime i check my my emails the page always cannot be found??
my norton virus thingy isnt workin either and my speakers dont work and all the other things ive installed onto my computer doesnt work, i dont av a clue wots goin on!!!! i dont know how to reinstall my network card whatever that means?!?!
please help me!!!!!!!!!
Hi my computer is wireless and i cannot get it to sign me into msn messenger (7.5) at all!!! i cant even get into the internet it just says PAGE CANNOT BE DISPLAYED .. i am worried that if i take it to get it fixed it will cost more than needed .. could i maybe do it myself? Please help
Hi .. me again just saying that i have skype to you think that maybe the problem .. also i have norton anti virus.. should i uninstall both skype and norton? will it be worth my while? and aswell as my msn being blocked so is my email and homepage which is ACER the type of laptop i have.. my computer is wireless and there is nothing wrong with my connection it says i am connected but coming up troubleshoot when i am trying to get on my msn Please Help Soon As Possible i am desperate!!!
My daughters computer has recently blocked msn.. and we have tried everything we possibly can for example we have went into troubleshoot and still .. no luck. The laptop is only 4 weeks old and my daughter recently accepted a song from a friend through msn. We were thinking it was that but then we read this page and people were saying the causes of key ports is norton anti virus .. should we uninstall it then download a better virus scan if soo what scan would you recomned. Please do not email the answer as it will be no use because of the problems with the computer .. Much appreciated ..
Debbie x
Hello I Have a problem. Either Spyware or Key ports. My computer when i attempt to sign in msn messenger says TROUBLE SHOOTER and when i go to trouble shoot it says key ports with a hazard sign next to it.. and does not let me into the internet i don’t know what to do. Should I go and get it fixed or reboot my computer because i have heard that spyware ruins your computer.
Hey.
I have the same problem as most of you guys do.
I run MSN Messenger 7.5 on my computer and just until recently it has stopped working. Error 80048883. The window pops up. Everyone has seen it. Then I click Troubleshoot. The keyports!! How do I fix this. I’ve tried absolutely everything.
Hi
MSN Messenger was refusing me to connect since i’ve connected my laptop to a wireless router.
Problem was not the router configuration (MSN MEssenger working on other pc), neither laptop configuration (MSN Messenger working with other Internet connections).
According to MSN Messenger Problem Resolution Tool, no problem : all tests ok.
So ???
So, it’s strangely the use of that specific router - Alicebox Hitachi, provided by my ISP “Alice ADSL” in France - WITH my software firewall (Sygate Personal) that was preventing MSN to connect.
Why? Don’t know… With other firewalled wireless routers it’s work fine.
So : if you have a strange problem but u think your firewall/virus protection is ok, still try to unactivate them…
Hia, my msn normally works fine, until the last couple of days it has randomly just been singning me out. i sign back in again and it does it again within the matter of 5 minutes. I went on it today and it signed me out after about 30 mins and now i cant get back onto it because when i click sign in it comes up with TROUBLESHOOT and then i click repair but comes up with a yellow triangle with a ‘!’ init! ive tried everything u guys have said except from uninstalling Nortan because i dont have that. What should i do??? help please xxxx
Problem uninstalling Norton: My Norton Antivirus 2004 and Norton Internet Security 2004 are expired and have ben for ages. My MSN has worked fine right up til last week, randomly stopped. I know I need to uninstall Norton), but the only Norton-type thing in Add or Remove Programs is ” LiveReg (Symantec Corporation) ” with “Remove” option. When I click this, it tells me I cant uninstall cause Norton Antivirus and Internet Security are using this product… ! Theres no option to uninstall Norton on the shortcuts or icons. So I logged onto Symantec website and it very helpfully directed me to go to…. Add or Remove Programs! Im ready to cry at this stage!
It seems nasty Symantec wont let you have the option to uninstall until AFTER you update and pay them!!!! Which I refuse to do cause their product is RUBBISH!
Anyone who knows how I can get rid of Norton please tell me asap.
Thanks
Shane, Dublin
erm i have teh same problem but it started when i unistalled NORTON so i think uninstalling Norton will fuck msn up
Hi! For us who are configing a router… try opening port 443 …
(https,443/tcp,http protocol over TLS/SSL
https,443/udp,http protocol over TLS/SSL)
it did the job for me…
Recently my msn has not been working. I have tried troubleshooting and a message appears saying there is a problem with my key ports. I have checked my Windows firewall which is allowing access and I do not run Norton. I have emailed Messenger Support but NOTHING they have said has helped me. This has happened before, but fixed itself…It’s now been a week and I STILL can’t sign into msn.
Please help me!
(version 7.5)
my uni has locked all ports and put a firewall on hotmail and msn is there any alternative site in which i can access msn??
yes there is
http://www.meebo.com
you can access msn yahoo etc, on there
hey i have the same problem the trouble shoot thing says there is something wrong with the key ports and i don’t know what to do please help me!!!!! ASAP
Hy! I can not sign in, actually, I have just uninstalled my msn messanger! What should I do?
I would like to have it again, and i have to diwnload the file 6213 from the software!!!!!
I must have msn messanger, version 7.0!!!!!!!!!!!!
thank you
I have recently got a belkin router, now i have some odd problems, there are several machines on the network using MSN, and only mine can not access MSN messenger i get the error code 80048820 80048439, now my machine is the only None wireless one my connects directly to the router, but if i unplug the router and connect my pc to the modem it works fine so i no that its the Router causing the problems, The routers firewall is off i tried adding the Ports,
any one out there now how to get MSN working again ?
Thanks Kehoe
The symptoms you have been experiencing may be the result of either malicious software, or a bug in the software.
I’ve been through all the steps suggested above. MSN still thinks the Key Ports are blocked, even with the MS firewall turned off. The funny thing is that the laptop I was working on had messages popping up about revoked certificates at the same time MSN stopped working. Even tried installing the Messenger Live Beta. No dice.
And of course hotmail.com and webmessenger.com still work, and the available AV and spyware cleaners do not find anything wrong with this laptop.
Only option left is to format and reinstall from scratch. That and chuckle at the joke “If Microsoft made cars the way they make software, we’d still be riding horses…”
I have to tell you folks, my computer’s been doing this for months, and I learned to live without it…heh.
So i decided to figure out what was wrong with it, and stumbled across this nifty little page. Tried all the solutions posted, nothing worked.
My solution? something that’s been mentioned at least once. MSN Messenger V. 7.0. uninstall 7.5, install 7.0. I now have MSN Messenger and don’t know what to do with myself!
~Jo
If you are looking for a good antivirus and firewall program, i highly suggest Symantec Security Client. Heaps better and that antivirus picks up bloody everything, from trojans to viruses. Cause it is a enterprise product, meaning use for buiseness purposs u cant really buy it for your ’single’ pc. But u can pick it up a some torrent site. Try http://www.torrentz.com and type in Symantec Client, do a search on that and hey presto. U need a BTclient to download anything off thsoe sites. I suggest using Bitcomet do download the links given to you by the website.
I found this KEY PORT problem to be caused by spyware. Do a sweep of your system with Weebroot
“”Spy sweeper”", should pick up alot. Webroot spy sweeper is rated top antispyware product of 2006.
http://anti-spyware-review.toptenreviews.com/
yOu can aslso pick up this program from any torrent site for free. But if you like it BUY IT.
i went on norton and it said it was blocking over connetions so i disabled norton and now msn works
Hi,
For some of you this should definitely work
Put your windows xp cd in the cdrom and Click on start then run. copy and past this command with (NO Quotes) “rundll32.exesetupapi,InstallHinfSectionDefaultInstall 132 %windir%\inf\ie.inf” and press ok. This will reinstall Internet Explorer,now try to sign in.
Good Luck…
oops! sorry, The above info was referenced to MSN Messenger connection errors.
i hope this helped you.
Thank you guys i jus get my clock and my msn worked!!!!!!!!!
Thanks X 1000 it was my date one month off. Didn’t realize, I guess, in using it to check future dates, it didn’t change back or I didn’t change it back…all is well now…thanks!!!
av done every thing u said and my keyports still dont let me sign in plz help me i cant fix my msn this keeps cumming up 80048820 error plz help!!!
help i am so pissed of i have uninstalde it like 7 times now and i am still getting the same thing happen to me like everyone else gee canrt people do something right people want to talk to other people but we can not do this is this keeps happen
Hey guys,
Im not a computer person, but i did
4) Click the “LAN Settings” button
5) Ensure “Automatically Detect Settings” checkbox is ticked
in internet explorer, but also in mozilla. I changed my clock by a min, just for the hell of trying everything..
then it worked
thanks all!
rrrr plz help me i’v done almost everthing everone has said but it still says this key ports stuff and im getting frustrated does anyone have any more suggestions plzzzz lol thx alot
oh yea and my names malcolm** lol typo sry
To fix this problem.
Click tools/internet options
click the advanced tab
scroll down to the security section and tick
USE SLL 2.0
I didn’t understand what Chris said…. What is EI and i didn’t find Local area network setting…
what the fuck i want key ports
Thanks to Jigsaw Boys……………………
Thank U Very Much
i tryed everything u suggested, still can’t get into MSN.
this is what i get every time:
MSN Messenger has made several attempts to sign you in. Your firewall may be blocking Messenger from connecting to the server. Please review your firewall settings. See the retailer’s instructions for more information.
my norton has run out to, so could it be that then? but it ended awhile ago tho. and msn was okay until now.
i want key ports to
I’m on a wireless router and both my dominant PC and the wireless Laptop cannot display any website from MSN (msn.com, msn.ca, the eurpoe version, hotmail, etc) I’ve downloaded three older versions of MSN and I have the new windows one on my PC… I’d install it on my Laptop but I can’t get to the site.
I don’t have Norton, I have ZoneAlarm on my PC and nothing on my Laptop (fresh reinstall of XP)… I’m going nutz! Please help!
ive read all of this page till this messange i seem to think that norton are a bunch of cunts and if you try and uninstall or trail version runs out it blocks your msn messanger i have tried all sollutions i seem to think there is a file of norton somewhere and if i get it i can get in msn…..i will keep you guys posted
keep fighting the good fight to kill symantec
OK FINNALY FOUND WHAT WAS WRONG
ok guys this only applies to you who have had a symantec product if its unninstalled go to site and re download it even if its expired before download and install it go on limewire and get a cd-key or crack install crack and use program and in firewall tab go exeptions and add msn…works a treat guys…thanks for all your help and sollutions and by the way best and most helpfull site ive eva been on keep up the good work
I’m just saying thank you……it worked for me ! Thank you so much…
Love.
I have tryed everything and it won’t work still. What should I do I need MSN.
I have a problem and your soloutions won’t work. I need help.
F*ck me….spent about 4hours trying to work this out today….turns out its NTL’s netguard settings that were blocking it for me…so simple…
Hi i took my computer to uni where i had to use proxy settings, at easter i bought it back and it worked fine! Then over the summer msn doesn’t work and i can’t access the internet but i can access network drives on my network. I am using firefox and I have turned firewalls off and the proxy settings are back to normal on IE and Firefox. could anyone help me?
THANK YOU SO SO MUCH! MY MSN IS FINALLY FIXED! THANK THANKYOU THANKYOU!
I would like to thank you. Solution 2 worked like a charm.
Listen…i got ie 7..msn 8…key port problem.
I already ticked ‘Automatically detect settings;
NORTON expired..Should i remove it ?
i try 2 fix 2 haurs men thanks alot.
uh…..how do u unistall ur network card….*blush* cause i honestly dont noe i have tried everything apart from that and its really annoying me….it happened only the other day….it just stopped….and i was like wth i cant even access hotmail….whihc is annoying i can acess every other website except myspace….so im kinda stuck plz help
hi.. I did solutions 2-7 and did from any other sites. I don’t have an AV atm. I was using AVG before then I unistalled it but it didn’t work. I would like to know when you mean reinstalling the network card, does that applies to a wireless network card?
Ok.. Well.. basically my problem was something about wininet.dll My AV thought it was a virus or something “trojan” so I accidentally put it into the “vault” then my IE and etc went crashing down. So what I did is uninstall the AVG, download a wininet.dll file then put it into “system32″ directory in your windows folder. THen now it’s working -_-’
wtf is up with msn i av bin goin nuts tryin 2 fixit i av reinstalled it it sez
error code: 80048820
extended error code: 80049439
plz help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
help
ive the same problem but i dont have norton, my fire wall is off too….
i do use spyware doctor tho if thats got anythin to do with it….
ive tryed everythin nearly, apart for unistallin the network card.
my internet is provided by a LOCAL AREA CONNECTION
am totaly stupid when it comes to this stuff so how do i fix the computer
thankyou
OMG!…… I CANT BELIVE IT.
I CHANGED MY CLOCK BY 1 MIN AN NOW MSN MESSENGER IS WORKIN?????
STRANGE OR WHAT
error code: 80048820
extended error code: 80049439
When i enter my passowrd - it shortens it down to 8 digits even though its much longer.
I have the same problem with MSNL and MSN 7 - when it does a system check - it seems to stall on Key Ports for a while, I can not work out this why it would alter my passord and not connect to MSN.
If anyone can offer some pointers, i have tryed everything on the above list also
Thanks - Great site btw
i have fixed my Problem….
Thanx
i tried the wininet.dll download and placed in the system32 folder …..fixed straight away !
beautiful thanks!!!!!
thank you very much i fixed my problem
Glad to hear it Orqan
thanks millions! solution 7 really works… i was about to give by the time i gone thru the first six to no avail… but yayy seven works and instant results too! ((:
I have done all of the above solutions, and none of them have fixed this error. I live on MSN msger, so yeah. any help is apreaciated.
My msn has not been working for a while now but i really want it back. i think the problem is the key ports but i have no idea what to about it. I have tryed everything suggested above but none of them seem to work. Do you have any ideas of what i can do thanks
i can’t do.i don,t know.what can i do?
ok… i have figured out how to uninstall my network card (i think) but im not sure that i will be able to reinstall it. it might not even be causing all the trouble. someone help!!!!! i cant even sign onto msn.com or hotmail.com… i have to go to meebo.com.
jeez.
Aimee
WOOOOHHHOOOOOO!!!!!!!!!!! the second solution worked. cheers fellas and ladies
Dude, that removing proxy settings thing totally worked out.. thanks a lot, i’ve been searching for solutions all over the sites, but you’re the best so far! thanks again
mine is still not workin i tryed this all:(:(:(:(:( i swear i am getting craza!
I could not log on MSN messenger anymore as wel as log in to my email account. I tried everything mentioned here and all have failed.
Nothing worked until I found some forum, I don’t remember wich one but I do know I just had to replace “wininet.dll” found in “windows\system32″
What happened was a trojan horse wich had corrupted this .dll and made me unable to connect to secured sites/msn-messenger.
For those who have this problem and all solutions seem not to work, you can try “spysweeper” wich has a 2week free trial and sweep your system, recommended in “safe mode” by pressing F8 when your computer boots. Run full system scan (can take a while), and let spysweeper take care of your problems. Next step is to replace the corrupted .dll file wich can be downloaded for free here:
http://www.dll-files.com/dllindex/dll-files.shtml?wininet
It might be a problem to erase the corrupted file as windows uses this dll and u cannot delete it easely. I had to rename it and place the new .dll in place.
Now I can connect my msn again. I hope this helps for other people too.
This solved the 80048820 and 80048839 error.
Good luck
Doesn’t work.
I have done all of the above.
Take that back. I unistalled Norton and Voila!
my msn started not working 2 days ago say from 6.30pm it stops working and gives me that error then at about 10.30pm it will work again wtf is wrong with it how do i fix? i tryed nearly everything….!
Jeez, I have tried everything you’ve said and it’s still not working.
Any more suggestions? Why can I run everything except MSN?
Any help appreciated.
same thing again 2day , stopped working at about same time….
I have tried everything but nothing works .. =[[..apart from reinstalling the network card cos’ i dont know what that is!…xxxx Help please!
I cant get on msn. And lately i couldnt get on my hotmail. I was on msn earlier and its signed me out and now its saying something is wrong with the key ports. I did step 2 and 7 and it still doesnt work. I dont know how to do the other solutions…help pls!! xx
I did solution 1 (correcting LANS settings and it worked…however, the next day it was back to the key port problem. I’m not a computer wizard by any means so although i have mcafee firewall and I have checked it I have no idea if there is something blocking & I do not know how to uninstall. Wouldn’t this be dangerous? Neither do I know how to uninstall the network card and reinstalling. Is that something to do with the .NET Password? Can anyone do a step by step for simpletons so that I can sort out this problem?
I am going insane!My other computer lost not only my msn connection but my A.I.M. and all my other internet connection. I can not access any sites on firefox or Internet Explorer. How can I restore my internet connection? I tried repairing the connection with the Local Area Connection but it did nothing. I also tried all of the steps here because my MSN troubleshooter is telling me that the problem exists in the key ports.I don’t even know what a key port is! Please help!
its not letin me uninstall norton ow do yoo??
i no wt u meen!!! its drivin me mad!!!
Uninstall the messenger u have and install the version 7.0,it worked for me.
I had the same problem. Read through all the fixes on this page but they didn’t work. I new there were still remanants of Norton on the PC becasue CCleaner (www.ccleaner.com) showed it in the program removal section.
So I tried this free Norton removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
And guess what. It completely removed eveything to do with Norton and MSN started working again
Hope this works for you too. Good luck.
I also found a similar problem on another machine where there was one login that wouldn’t work and gave the same error. Other logins on same PC worked. No Norton on the PC this time.
To resolve this one I upgraded the browser to Internet Explorere 7 and the problem went away.
Another strange one, but true.
I dont actually think this is a problem with MSN itsself, but my computer, but i am posting in this messanger forum as MSN has given me the best feed back as to what the problem is, i have contacted my ISP, but they were little to no help, as they said it was most likey a problem with my PC, and didnt offer any solutions.
I use a Satellite connection, and every so often my connection doesnt exactly fail, i am just unable to use it; it still claims to be connected, but pages dont load and MSN messages are not delivered, MSN frequently diagnoses this as a ‘KeyPorts’ issue, but occasionally a DNS problem, error messages vary, but here are a few commom ones i have recorded:
80072efd
80048820
800484339
80072ee7
81000395
I have tried running “regsvr32 softpub.dll”, i have scanned for viruses, i have disabled my fire wall and other protections, i have played with my proxy settings, i have done a system restore (restoring to an earlier time), and reconnected over and over again.
Please Help!!!
EVERYBODY.
my problem was that the same machine would connect to windows live messenger when connected directly to the modem, but when i connected through the wireless router, it would give error 80048820 extended error code 80048439. Solution is simple, change the MTU (Maximum Transmission Unit) from 1500 to 1400.
Windows live messenger error code 80048820 extended error code 80048439. when all else fails, change router MTU from 1500 to 1400. This will work for sure
December 11/06
I had the same problem KEY PORT, then i uninstall norton 2005 and now my hotmail is working again, thanks to everybody to help me resolve this problem
December 11/06 at 12.40 pm
I had the same problem KEY PORT, then i uninstall norton 2005 and now my hotmail is working again, thanks to everybody to help me resolve this problem
my msn comes up with this code along with extended error code
when i go to start, conect to, and look at the msn connection it isnt connected and says ‘device missing’
please help asap!!!! how do i find this missing device?? also where has it gone cos i didnt change anything!
Try registering these libraries
REGSVR32 softpub.dll
REGSVR32 wintrust.dll
REGSVR32 initpki.dll
REGSVR32 Rsaenh.dll
REGSVR32 Mssip32.dll
REGSVR32 Cryptdlg.dll
REGSVR32 Dssenh.dll
REGSVR32 Gpkcsp.dll
REGSVR32 Slbcsp.dll
REGSVR32 Sccbase.dll
error code is 80048406!!pls heelp!!:(
Solution 5
it works great thanks a lot man
Windows live messenger error code 80048820 extended error code 80048439.
plz how I can change router MTU from 1500 to 1400. I don’t understand. plz help.
Had a problem with new laptop that came with Norton Internet Security 2006. It seems that whenever the protection definitions are out of date it blocks all activity for IE, MSN etc and gives error message cant detect dns setting in IE. Run live update and restart and all access regained. Comments on this page were helpful
ive tried evrything uve told me to do and its not working…dayam its really pissing me off now!! i need help anyone got any suggestions o and btw wats a network card??
SUCK MY LEFT NUT
I have had the same Key Port problem with Messenger, in addition to not being able to sign into ANYTHING! Pretty much any web based email or web based sign in it will not allow. It’s been about a week and I have tried everything on this page!! I need this fixed as I use these features daily for my business. HELP please. My next step is to back everything up and reformat and I really don’t want to go down that road.
Hey
My Windows Live Messenger doesnt work i can run the old crappy version that doesnt even have a display picture!! and i dont understand any of the posts besides uninstall norton but if i do that how will i reinstall it because a random guy did it for me. Please help me and make it simple im not good with computers but i need msn to work
HELP a girl out please!!
Love u
me no know what to do waaaaaaaaaaaaaaaaaaaaaaa
same prob as nic. can run crappy version, dunno how to change any other stuff without creatin a chain reaction. need a step by step me thinks
i have trend firewall stuff.
i thought i was pretty clever puttin a wep key on my wireless router but that dun mean i know stuff
hii, i just bought a new dell laptop and my windows messenger works but live messenger gives me the same error even the eextended error. and i can not go to hotmail.com … im using a wireless connection.. but i dont think their is any problem with it cause on my brothers old laptop everything works fine but not on mine and i swear iv tried everyyy thinggg been searching for solutions for weeks now plssss help if can.!!
I have 5 comps on netwrok and 3 can connect 2 cant
the 2 can connect to windows messenger but not to live messenger (which the kids really want so they can use the webcams) and it is their two that wont connect
any help appreciated
Start, Run, CMD to open a command prompt.
Reset WINSOCK entries to installation defaults:
Reset TCP/IP stack to installation defaults.
run above two commands in and restart your computer.. see if it makes any difference.
Let me know if it worked. THNKX
Reset WINSOCK entries to installation defaults: (netsh winsock reset catalog)
Reset TCP/IP stack to installation defaults.
(netsh int ip reset reset.log)
nooo it didnt
same error
I’ve just got this problem fixed. I tried all the above and was getting nowhere. Messenger worked without my router, but not with. I thought I’d tried everything. In the end it turned out that although the PC’s time and date were correct, the router’s weren’t. MSN checks checks the device that is connecting to the Internet… i.e. the router and not the PC. If you have a router, open it’s admin page and check the date and time!
hi, guys, i’ve been getting the same error codes (80048820 and extended 80048439) past two days but mine is a strange case. There are two laptops in the house. 5 days ago, Messenger Live was working on both. 2 days ago my laptop showed the MSN Messenger errors but the 2nd laptop was not home. Anyway, I thought the problem is on mine only.
I found this page and several others and I tried every solution listed here and other pages. When the errors started, I was using Messenger 7.5. I went back to MSN 7 but it gave me another set of error codes so I decided to move even further forward and I am now on Windows Live Messenger 8.1. I still have the same errors. I tried the clock change, I am certain of my proxy settings, and I always test with Norton Security disabled. I have registered the DLLs. I also checked my host file, tried using the wired connection to my D-Link instead of wireless, etc. and a number of other things.
Here is the first strange thing: the 2nd laptop became available last night. I ran MSN Messenger and it ALSO showed the same errors! Yesterday afternoon, that 2nd laptop had been running messenger without a problem while it was connected at an office network.
I ignored that for the moment and tried a few more things, including uninstalling my wireless card driver and reinstalling. Well, to my surprise, MSN messenger suddenly worked!
Now here’s the next strange thing: the 2nd laptop ALSO worked! So I think the uninstall/install of the driver was just a coincidence.
I just left the situation as is and I did not care since everything was working again. That was last night. Well, this morning … both laptops were back with the same errors. I tried the uninstall/reinstall ‘trick’ just to be sure but it did not work this time, as I expected.
So I figured it must be the D-Link wireless router, which - other than our ISP’s own network - is the only thing common to the two laptops. I decided to change the MTU to 1400. I also adjusted the clock on the router, just to be sure. It did not work.
By the way, I went to http://webmessenger.msn.com/ and I could not get MSN Web Messenger to work either. IE 7 gives me a “cannot display the webpage” screen and offers a link to “Diagnose Connection Problems”. I clicked this link and it did not find any problem with my connection (which is what I expected, since I can access the HTTP, FTP, and POP sites normally.)
And so, both laptops at home are still stuck with the error and cannot sign in to Messenger.
Anymore ideas, guys?
WHAT THE MOTHER FUCK IS GOING ON WITH MY MSN? CAN SUMONE PLEASE HELP ME????????????????PLEASSSEEEEEEE
HEY,FUCK HELP MEEEEEEEEE I CANT FUCKING EVEN SIGN INTO HOTMAIL AND ITS FUCKING ANNOYIN ME AND IM TRYIN 2 SIGN IN 2 IT.GRRRRRR PLEASE HELP ME MY MSN HAS BEEN GOING CRAZY FOR 4 MONTHS AND I CANT SIGN IN TO IT. I CAN DOWNLOAD THE MSN BUT I NEED A COMPUTER ADMINISTRATER TO I DUNO MASTERBATE IT FUCK THIS IS SHIT
My new ADSL 2+ DLink 502T router was the culprit. I set up the old one and it works.
Hmm,
Had WLM working yesterday, now it doesn’t. I have tried all the suggestions i can find to ‘fix’ the issue. Uninstalled and then reinstalled it, now it crashes on opening, as does Outlook Express. Wonderful!!!
[...] zz http://www.jigsawboys.com/2006/01/27/msn-key-port-80048820-error/ [...]
Very nice! I uncheck “Use a proxy server for your LAN …” and the problem is solved!! =)
Thankx!
its still not working i need help!
So I’m sort of having the same problem, except I can’t get on to anything. My IE won’t open any of the pages, and none of my messangers will work. It was working excellent last night, and now it won’t do anything.. any suggestions?
i am having the same problem, i am ripping my hair out of my head trying to find the problem to fix my msn because it keeps saying the same things your guys are saying. the only problem is i don’t know what a network card is or how to install it so PLEASE help me!
guys i have same problem with live messenger and yahoo.
nothing works…
error code:80048820
extended error code:80048439
and i use dial up connection
Maria Says:
February 14th, 2007 at 5:14 am
So I’m sort of having the same problem, except I can’t get on to anything. My IE won’t open any of the pages, and none of my messangers will work. It was working excellent last night, and now it won’t do anything.. any suggestions?
same as me…
Ok guys
I had the same problem with the Messenger (errors and key port)and the only thing that worked for me was to uninstall my antivirus! (Norton)
I’m back to normal now.Give it a try.
If you have norton internet security kill it as well, I’ve still got norton antivirus but as soon as I uninstalled internet security MSN signed in straight away
I tryed everything and the only thing that worked is Solution 7. Tnx a bunch!
[...] 4. And if the above few aren’t working, head over to Jigsaw Boys. Their post has a extensive coverage on all the rest of solutions you ever need to know. [...]
plssss how do i reinstal the network card
i’ll be greatful if anybody help me
gato_608@hotmail.com
hi guys!
i have this problem too!!
i don’t know what to do anymore…
i’ve tried many things like trie to sign in with other account… but didn’t worked….
please… if someone of you had the same problem and fixed it… tell me…. please!
thanks
(i’m not american, so if i have some error, sorry)
bye
Hi!! help me!!
i have that problem too!
help me!
thanks
Wot the Hell is the “Port Key”?
ma problem is always the same.
“Port Key”
“Port Key”
“Port Key”
“Port Key”
“Port Key”
so what is it?
an why is it my Problem?
Any hints?
help!!!!
this is takin the piss
im gettin different error codes and firewall/proxy server crap
HELP!
I think MSN servers are down for a lot of people today - it probably isn’t fixable manually, just wait it out.
I figured out what it was on mine. First I did Solution 2 and then I checked up on the norton thing. There is a little icon on the bottom thats greenish on the top and bluish in the bottom almost in the shape of a ball. Right click it and disable and I was all good.
That was very useful and it worked as u explained.
Thanks again. I really appreciate it.
Kokulan
Hi again!!
my msn doesn’t have problem any more!!!!!!!
i was soh angry that i turned off my pc… two hours later i turned on and it was functioning!!!!!!!!! try it… if i help…. good!! if don’t sorry….
bye!!
thanks g_o cara!!!!!
you helped me!!!!!!!
thanks very much!!!
guys try to do what i did!! turn off and than turn on your pc!!!!!!
thanks
bye
THis happened on a friends computer. Sure enough, it was Norton’s fault. On the 31st day of the 30 day trial, norton not only blocked MSN messenger, it ALSO blocked the ports used by COMPETING anti-virus software programs! In the end I had to boot into safe mode, and do a controlled lobotomy of anything norton. THen it worked fine.
i have tried all and stil not working HELP!
hey im having a similair problem my ext error code is:80048416 i have been using search and destroy spybot , Antivir guard and AD-aware se personal. i have tried all the suggested ideas and none have worked.. ne ideas?
thnx
still not working…
“key port”
“key port”
btw i connect with LAN
help
hey,
well about 3 nights ago my msn stopped working. when i tried to troubleshoot it , all it said was someting about key ports. which i dont even know what that is.. so i was like ok ? well i searched it on ask.com, and found the website jigsawboys.com. well i’ve tried everything shown above and NOTHING has worked. im gettin pretty frustrated. it will let me on myspace,ask,and msn home. but when i try to get on facebook and into my hotmail it says page cant be displayed. it wont even let my limewire connect to the internet so i can download music! but, when i go and sign in on my dad’s computer it lets me in! i’ve called everyone i know that would have an idea about whats going on and everything they tell me to try doesnt work! its driving me crazy! so please help me!!!
btw: dont reply to the email address, i wont be able to check it. i will try to get on here about everyday and see if anybody replys. thanks! xo.
I had the exact same problem (key ports test didn’t succeed) and the wierd thing was at my home desktop msn connected fine, but with my laptop it gave me the 80048820 error. At work I could connect (with the laptop) fine without any problems whatsoever…
Anyway what did it for me was UNcheking the “server site revocation” in IE7 avanced settings.
Thanks a bunch and good luck to everyone else who is still strugling.